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Frequently asked questions
General
**Refund Policy** (Effective Date: September 11, 2023)
At Fairway Threads, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
**Eligibility for Refund:**
- Request a refund within 10 days of shipment.
- Items must be unused, in original condition and packaging.
- Proof of purchase required.
- Some items, like worn or tampered hats, are non-refundable.
**Return Process:**
1. Contact us at fairwaythreads2023@gmail.com with your order number, reason for return, and any relevant photos.
2. Follow the instructions provided by our support team.
**Shipping Costs:**
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
- In such cases, we provide a prepaid shipping label.
**Refund Process:**
- Once we receive and inspect your return, we'll notify you of the refund status.
- Approved refunds will be processed within 1-3 days to your original payment method.
- Refunds may take additional time to appear on your statement, depending on your bank.
**Non-Refundable Items:**
- Gift cards, digital downloads, used or damaged items, custom-made products, and perishable goods.
**Damaged or Incorrect Items:**
- Contact us within 7 days of receipt for a replacement or refund. We may provide a prepaid shipping label.
**Contact Us:**
- For any questions, email us at fairwaythreads2023@gmail.com.
Please review our Terms and Conditions for more details. We reserve the right to update this policy at any time. Check our website for the latest version.
Thank you for choosing Fairway Threads. Your satisfaction is our commitment.
Sincerely,
Fairway Threads LLC
Fairwaythreads.shop
fairwaythreads2023@gmail.com
At Fairway Threads, we're driven by a passion for both fashion and function. Our hats blend contemporary style with practical design, and we're dedicated to ensuring every product we offer meets our high standards. We believe in providing our customers with the best of both worlds: fashion-forward apparel that also serves a purpose.
Yes, we stand by the quality of our hats. Fairway Threads offers a step by step process in our refund policy that can be found under the contact tab. We are committed to your satisfaction, and in the unlikely event that you encounter any issues, please don't hesitate to contact us at Fairwaythreads2023@gmail.com.(mailto:Fairwaythreads2023@gmail.com)
For detailed information about our products and the latest golf fashion trends, visit our website and subscribe to our newsletter. Follow us on social media for updates and styling tips. If you have any questions, email us at fairwaythreads2023@gmail.com. We're here to ensure you have the best experience with Fairway Threads.
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