**Refund Policy**

Effective Date: Monday, September 11, 2023

 

Thank you for shopping at Fairway Threads. We value your satisfaction and strive to provide you with the best shopping experience possible. In the event that you are not entirely satisfied with your purchase, we are here to help with our refund policy.

 

**1. Eligibility for Refund:**

We offer refunds on eligible items under the following conditions:

   - You must request a refund within 10 days from the date of shipment date.
   - The item must be in its original condition, unused, and in its original packaging.
   - Proof of purchase, such as a receipt or order confirmation, is required.
   - Some items may be exempt from being returned or refunded. These include hats that have been worn or tampered with.

 

**2. Return Process:**

 

To initiate a return and request a refund, please follow these steps:

   a. Contact our customer support team at fairwaythreads2023@gmail.com to inform them of your intent to return the item.
   b. Provide the following information:
      - Your order number.
      - The reason for your return.
      - Any relevant photos or documentation.
   c. Wait for our customer support team to provide you with further instructions on returning the item.

 

**3. Shipping Costs:**

 

Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item sent, damaged item). In such cases, we will provide a prepaid shipping label.

 

**4. Refund Process:**

 

Once we receive and inspect the returned item, we will notify you of the status of your refund. We will process your refund within 1-3 days of receiving the returned item.

   - If your return is approved, we will refund the purchase amount to your original payment method.
   - Refunds may take additional time to appear on your bank or credit card statement, depending on your financial institution.

 

**5. Non-Refundable Items:**

Please note that certain items are non-refundable, including but not limited to:

   - Gift cards and digital downloads.
   - Items that show signs of use, damage, or wear and tear not caused by shipping.
   - Custom-made or personalized items.
   - Perishable goods.

 

**6. Damaged or Incorrect Items:**

If you receive a damaged or incorrect item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, and we may provide a prepaid shipping label for the return.

 

**7. Contact Us:**

 

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at fairwaythreads2023@gmail.com.

 

Please review our Terms and Conditions for more detailed information on our policies, including warranties and disclaimers.

We reserve the right to update or modify this refund policy at any time without prior notice. Please refer to the latest version of our refund policy on our website.

 

Thank you for shopping with us! Your satisfaction is important to us, and we are committed to providing you with the best possible service.

 

Sincerely,

Fairway Threads LLC
Fairwaythreads.shop
Fairwaythreads2023@gmail.com